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Technical Recommendations and Help

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memberservices @acainternational.org

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Technical Recommendations and Help

We recommend users view this content in the latest version of Chrome.
To check and update your version of Chrome:

  • Open Chrome browser.
  • At the top right, click More More.
  • Click Update Google Chrome.
    • Important: If you can’t find this button, you’re on the latest version.
  • Relaunch your browser.

Desktop/Laptop (Windows, Mac, Linux)

  • Chrome and Firefox are the most recommended browsers. Please make sure your browser is up to date.
  • Your OS should be updated to the best possible version.
  • If a message shows on player to upgrade browser/OS, please first update Chrome/Firefox.

Android Phone/Tablet

  •  This content is playable on Android Operating Systems greater than 5.0
  • Chrome is the most recommended browser for Android devices.
  • If you have trouble with playback in Chrome, please try the latest version of Firefox or Edge.

iOS iPhone/iPad

  • iOS greater than 11.2 is recommended for playback.
  • If using Safari as your browser, please make sure you are using the most up to date version.

Step One:

Please follow the recommendations listed in the above “Browser Compatibility and Recommendations” tab. Check to make sure your browser is up to date; the most recommended browser is Chrome. Also check that your computer’s OS is updated to the best possible version.

Step Two:

Contact your IT department to insure that your company’s internet security settings will allow for DRM streaming video playback.

Step Three:

If you are still having issues or are receiving an error code on your video player, please take a screenshot of the player and send the following information to our Member Services team:

  • Type of computer (Windows/Mac) and your OS version.
  • Internet browser.
  • Screenshot of the playback issue/error code.
  • Any additional information or a description of the playback issue.

IMPORTANT!  When setting up your password, it MUST include the following:

  • 12 characters
  • Upper and lowercase letters
  • A number
  • A special symbol
Not including these items may prevent you from setting up your account and logging in successfully.
 
 

Frequently Asked Questions

Yes! ACA How: Reg F courses are included in your company’s Training Zone subscription.  Log into this site to access the course content. If this is your first time logging in, please follow the instructions provided under “Logging In for the First Time.”

If your company does not have a Training Zone subscription, you can sign up here.

If this is your first time accessing the ACA How Reg F portal, please go to My Account located in the top navigation menu. Then, select the blue Login button and click the Lost Your Password link to initialize/reset your account.
 
Simply enter the email address ACA has on file for your account (this is the email you use when logging into the ACA International website.) An email will arrive within a few minutes with a link to initialize/reset your password, use the link to set your new password for your ACA How Reg F account. If you don’t receive an email, please check your spam folder.
 
* Please note, it may take up to an hour after purchase to gain the ability to set up your credentials.
 

Whether you’re accessing the ACA How: Reg F content through a Training Zone subscription or through a standalone purchase, everyone at your company has access to these courses. But first, they must be added to your company’s roster.

To add more users to your roster, go to the ACA International website and follow the instructions provided below.

  • Go to https://www.acainternational.org/
  • Log in to the website and click on “My ACA” at the top by your name and then “My ACA” again on the right of your screen.
  • On the next page, click on “Manage People and Profiles” under the “Profile” heading.
  • On the next page, you will see a drop down that you can click on to see those currently listed on your roster. If someone is already on the roster, but they do not remember their ACA password. They can do a “Forgot Password” to reset it.
  • On that same drop down you will see that the first item is “Add a New User”. Select this to add new people to your roster.
If you need help adding additional users to your ACA membership so they can also benefit from your company’s Training Zone subscription, please contact your on-staff ACA Primary Contact, Secondary Contact, Training Supervisor, or Training Support person. Or, you can always contact ACA Member Services to assist you.
If you have forgotten your ACA How: Reg F Portal credentials, please click on the blue “Log In” button and select the Lost Your Password link to initialize/reset your account.
 
Simply enter the email address ACA has on file for your account. An email will arrive within a few minutes with a link to initialize/reset your password, use the link to set your new password for your ACA How Reg F account. If you don’t receive an email, please check your spam folder.
 

Welcome to the ACA How: Reg F Website

If you have already purchased access to this curriculum or are a Training Zone subscriber, click here for information on how to set up your ACA How: Reg F Portal credentials.

Need to purchase access to ACA How: Reg F?  Visit the ACA Online Store.